Return policy

Refund policy

Refund Policy for Adorix.shop

Thank you for shopping at Adorix. We appreciate your business and are committed to ensuring your satisfaction with our products. Please review the following refund policy carefully.

1. Eligibility for Refund:

  • Refund requests must be made within 3 days of receiving the product.

  • The product must be unused, in its original condition, and must retain the blue polly seal on the magnetic strip.

  • Engraved or customized products are non-refundable.

  • Items that show signs of use, have damaged packaging, or have the blue seal removed from the magnetic strip are not eligible for a refund.

  • Accidental damages caused by customers are not eligible for refunds.

2. Refund Process:

To initiate a refund, please contact our customer service team via:

Provide your order number and details of the issue when contacting us. Our team will review your request and notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed, and a credit will be issued to your original payment method within 3 to 5 working days.

3. Late or Missing Refunds:

If you haven’t received a refund within the specified time frame, please follow these steps:

  1. Check your payment account (e.g., bKash) to confirm the transaction.

  2. Contact your payment provider to check if the refund has been posted.

  3. If you have done the above and still have not received your refund, please contact us at:

4. Exclusions from Refunds:

The following are non-refundable:

  • Products with the blue seal removed from the magnetic strip.

  • Engraved or customized products.

  • Accidental damages caused by customers.

5. Changes to this Refund Policy:

We reserve the right to modify this refund policy at any time. Changes and clarifications will take effect immediately upon posting on our website.

By making a purchase with Adorix, you agree to and accept the terms of this refund policy. If you have any questions or concerns, please contact us at:

  • Email: adorixbd@gmail.com

  • Phone: 01336832422

  • Address: Ground Floor, House 28, Road 9 Nikunjo 2, Khilkhet, Dhaka 1229

Thank you for shopping with Adorix.