5 years
Aether Aurora — Crazy Horse Leather
Full grain crazy horse. Covers leather cracking and stitching.
Adorix warranty
Built to last. Backed in writing.
Every Adorix wallet is covered against manufacturing defects from the day it reaches you. No registration, no receipt hunting — your order number is enough.
Up to 5 yearsOn crazy horse leather
Repair firstReplace when repair will not do
No registrationYour order number is the warranty
At a glance
How long each line is covered
3 years
Aether Core | Full Grain Leather
Covers leather cracking, splitting and stitching.
3 years
Adorix AURA Prime | MagSafe Smart Wallet
Wallet and metal card holder both, including the magnets.
1 year
Velora Series | Microfiber Leather
Velora Classic and Velora Essential. Covers surface peeling and stitching.
1 year
Smart Key Finder : Never Lose Your Keys Again | Iphone
Electronics are covered against failure, not against damage.
Visual guide
What a warranty fault actually looks like
Covered
Covered
Leather cracking along the fold
Deep cracks at the main fold within the warranty period are a material defect, not wear.
Covered
Surface peeling or flaking
Leather delaminating on its own, with no cut, scrape or chemical behind it.
Covered
Stitching coming apart
Seams opening without a pull or a snag — thread or needlework at fault, not use.
Not covered
Not covered
Water stains or swelling
Marks, swelling or warping from rain or spills. Leather has to be kept dry.
Not covered
Normal wear and patina
Colour deepening, light scuffs and softening are what good leather does with time.
Not covered
Cuts, tears and impact
Damage from drops, keys, blades or force is accidental, not a fault in the making.
Quick reference
Covered vs not covered
Covered under warranty
- Leather cracking, flaking or splitting
- Stitching coming undone
- Metal card holder structural failure
- RFID blocking not working
- Magnetic closure failure
- Tracker battery or connectivity defect
- NFC chip not reading
Not covered
- Normal wear and patina
- Water damage or liquid exposure
- Cuts, tears and impact damage
- Repairs or changes made elsewhere
- Scratches from everyday carry
- Colour changing with age
- Loss or theft
- Orders with no proof of purchase
Full details
Product by product coverage
Aether Aurora — Crazy Horse Leather5 years
Covers cracking, splitting and flaking of the crazy horse leather, and stitching that comes undone. Marks and colour change from carry are the leather doing what waxed leather does, and are not defects.
Aether Core — Full Grain Leather3 years
Covers leather cracking or splitting, stitching failure and the magnetic closure.
Velora Series — Microfiber Leather3 years
Covers delamination or peeling of the surface, and stitching failure.
Adorix AURA Prime — MagSafe3 years
Covers the leather and the MagSafe magnet array losing hold. Magnets weakened by heat or by being pulled apart forcefully are not covered.
Adorix Tap (NFC)1 year
Covers a chip that stops being read by phones. The profile page itself is a service and stays available regardless.
Trackers and finders1 year
Covers connectivity faults and battery defects. Water damage and physical damage are not covered.
Making a claim
Three steps, no forms
-
1
Message us on WhatsApp
Send your order number and clear photos of the fault, including one of the whole wallet.
-
2
We answer within 24 hours
We will tell you plainly whether it is covered, and why.
-
3
Repair, or replace
We repair where a repair will last. Where it will not, we replace.
Most repairs are done within 7 days. Inside Dhaka we collect and return; outside Dhaka it goes by courier both ways.
Questions
Asked often
Do I need to register the warranty?
No. Your order number is the warranty. We can find it from your phone number too.
Does engraving void the warranty?
No. Engraving is done in-house and is covered like the rest of the wallet — but the engraving itself cannot be changed later.
What if I bought it as a gift?
The warranty follows the wallet, not the buyer. The order number is all we need.
How long do repairs take?
Usually 3 to 7 working days inside Bangladesh, plus courier time.
Who pays the courier?
For a covered claim, we do — both ways.
Something wrong with your wallet?
Send us a message with your order number. You will get a straight answer, not a form.
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